Return & Refund Policy
Effective Date: September 1, 2026
Thank you for shopping with us. We want you to feel confident in your purchase, so please review the following policy before completing your order.
All Sales Are Final
All purchases of wellness products are final sale. Due to the nature of our products and for health, safety, and hygiene reasons, we do not accept returns, exchanges, or cancellations once an order has been placed.
No refunds will be issued for any reason, including but not limited to:
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Change of mind or ordering the wrong product
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Product preference or dissatisfaction
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Incorrect product selection
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Failure to read product descriptions or instructions
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Failure to use a product as directed
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Products that have been opened or used
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Products that are no longer wanted
Please carefully review your order before completing your purchase.
Damaged, Defective, or Incorrect Items
While all sales are final, we want to make sure your order arrives safely and that you receive the products you ordered.
If your order arrives damaged, defective, or contains an incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photographs of the product, packaging, and shipping label so we can review the issue.
If we determine that the issue was caused by an error on our part or damage that occurred during transit, we may, at our sole discretion, provide a replacement or other appropriate resolution.
We do not guarantee replacements or other resolutions for products reported after the 48-hour reporting period.
Shipping & Insurance
All orders are shipped using Shippo and include shipping insurance where available through the selected carrier and service.
If your package is lost, damaged, or otherwise affected during transit, please contact us as soon as possible. We will work with the shipping carrier and/or Shippo to initiate an insurance claim when applicable.
Please note that shipping insurance does not change our final-sale policy. Insurance claims apply to eligible shipping-related issues and do not provide a refund or return option for unwanted products, buyer's remorse, or other reasons unrelated to carrier damage or loss.
Lost or Stolen Packages
Once an order has been shipped and tracking indicates delivery, we are not responsible for packages that are lost or stolen after confirmed delivery.
Customers are responsible for providing a complete and accurate shipping address and for ensuring that packages can be safely received at the delivery location.
If tracking shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, building management, and the carrier. We may assist with contacting the carrier when appropriate, but a delivered package does not qualify for a refund.
Incorrect Shipping Information
Once an order has been shipped and tracking indicates delivery, we are not responsible for packages that are lost or stolen after confirmed delivery.
Customers are responsible for providing a complete and accurate shipping address and for ensuring that packages can be safely received at the delivery location.
If tracking shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, building management, and the carrier. We may assist with contacting the carrier when appropriate, but a delivered package does not qualify for a refund.
Order Cancellations
Because orders may be processed quickly, we do not guarantee the ability to cancel or modify an order after it has been submitted.
Once an order has entered processing or shipping, it cannot be canceled.
Wellness Product Disclaimer
Our products are sold for their intended wellness and/or personal-use purposes. Nothing on our website or in our product materials should be considered medical advice, diagnosis, or treatment.
Customers are responsible for reviewing product information and determining whether a product is appropriate for their individual circumstances. If you have questions or concerns about using a wellness product, consult an appropriate healthcare professional before use.
Contact Us
If you receive a damaged, defective, or incorrect item, please contact our customer service team within 48 hours of delivery with your order number and supporting photographs.
We will review your request and determine whether it qualifies for assistance under this policy.
By placing an order through our website, you acknowledge and agree to this Return & Refund Policy, including our final-sale and no-refund policy.